Company Overview:
At Children's Happy Teeth and Happy Braces, our team is committed to providing quality care and exceptional customer service. We are a full service pediatric dental office with state-of-the-art facilities. We have been treating patients since 2013 with multiple locations across the greater Los Angelese area. Our employees are the center of our success and we are committed to delivering excellent employee experience. Successful candidates can expect to work with a high-caliber experienced professionals/team, growth opportunities along with competitive salary and benefits.
We are seeking a CALL CENTER REPRESENTATIVE (CSR) to join our growing team for our practice. If you are patient centered, enjoy working with kids and families, used to a fast paced, high-volume but fun working environment, we want you to be part of our team.
The ideal candidate must possess the following qualifications:
RESPONSIBILITIES:
- Provide superior customer service to all incoming callers to ensure an exceptional customer experience
- Receive and respond to incoming calls from members, member advocates, providers, health plan representatives, etc. Identify and resolve issues
- Provide assistance with inquiries such as eligibility, authorizations status, patient profile changes, appeals and grievance intake, and various other inquiries
- Assist callers in connecting with other internal departments or external parties as necessary
- Collect, verify, and update member demographic information in systems
- Make outbound calls for follow-up purposes when needed
- Set reasonable follow-up expectations with callers and meet or exceed those commitments
- CSR's are expected resolve and/or escalate inquiries/requests and document each call interaction in a clear, concise, professional and timely manner.
SKILLS
- Superior customer service skills with the ability to provide service recovery as needed
- Personable and dependable
- Excellent communicator
- Attention to detail
- Ability to multi-task and prioritize
- Friendly and customer service oriented
- Ability to work under pressure
- Strong problem-solving skills
- Team oriented attitude
Other qualifications
- 1 year call center experience preferred
- Knowledge in working with Dental Software such as Eaglesoft and Opera DDS is preferred
- Strong computer skills
- Fluent in English with proficiency in Spanish or other languages being a strong advantage
- Knowledge of insurance verification and strong schedule management required
- Weave and Revenue Well text messaging
- Must be willing to work one Saturday a month
Job type: Full -time
Benefits:
- Health insurance
- Paid time off
- 401k participation