Once selected, you should be eligible for the pass-through Drug Test and Background Test.Role: Delivery Ops - Associate Document Advisor
Location: Coppell TX 75019 Position is NOT REMOTE, MUST WORK ONSITE
Duration: 12+ months (Possible Extension)
Shift Hours: 10 am - 7 pm M-F ESSENTIAL FUNCTIONS: - Primary resource for advice for all document production needs of the Client including inquiry and escalation - includes digital print solutions as well as litho/web printing
- Manage Customer relationships for specific customer base, working with and advising document owners to meet document production needs in a cost-effective manner
- Promote the print services of the Client Enterprise Solution - identify and develop digital document opportunities
- Print Job Management:
- Price, coordinate and manage print projects as required
- Interface with preferred suppliers, internal / external as required
- Manage the various process requirements such as:
- Document production quote process
- Proof exchange
- Delivery date follow-up
- Ensure appropriate documentation is available for audit purposes
System Administration: - Provide system administration support for the forms management solution implemented for the client
SKILLS: - Ability to demonstrate excellent interpersonal skills
- Demonstrate ability to communicate effectively (both written & in person) to articulate document strategy
- Demonstrate ability to network with colleagues to share and deliver benchmark solutions
- Demonstrate ability to deliver to deadlines
- Demonstrate ability to function effectively at all levels of the business
- Ability to demonstrate knowledge of PCs and recent releases of Microsoft Office
- Ability to demonstrate problem-solving skills / analytical skills, and interviewing skills to obtain customer requirements
- Demonstrate ability to manage multiple tasks in a fast-paced environment
- Ability to demonstrate creativity & strong negotiation skills
- Ability to demonstrate organizational skills
- Experience in working autonomously
Position is onsite - not remote.
EXPERIENCE: - Preferred (5) years of print industry experience Customer Service
- Preferred three (3) years in a customer relationship role
- Experience in print sales or price estimation and/or familiar with document production techniques
- Direct Mail Experience helpful
- Experience with print shop job scheduling
- Valid driver's license
- Print procurement experience
EDUCATION: - Minimum: High School Diploma or Equivalent
- Preferred: Associate's Degree
EDUCATION VERIFICATION:Yes
Required: - Min 2-3 years print production customer service experience.
Metasys Technologies is an equal opportunity employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.