If hired, you are eligible for $1,500 signing bonus. $500 is payable after 30 days, $500 after 90 days and $500 after 120 days of employment."
Location: On site at location listed in job posting.
SUMMARY
This position is responsible for accepting and processing legal documents involving customer accounts serviced by FHB such as garnishments, levies and subpoenas in accordance with relevant legal guidelines. The duties of a Legal Services Processor include placing and removing restraints on customer accounts, remitting and balancing funds due to government agencies, and assembling and verifying subpoenaed documents prior to release in accordance with local, state and federal laws. This position requires the ability to communicate effectively with internal and external clients including process servers, government agencies, and First Horizon Bank's Legal Department, both verbally and in writing. This position also requires customer interaction regarding the status of customer accounts and other duties as assigned.
Essential Duties and Responsibilities:
- Follow developed processes and procedures to maintain regulatory compliance.
- Process legal documents accurately and in a timely manner with minimal errors.
- Recognize various legal documents in order to determine appropriate established process to follow.
- Prepare written customer notification as required on garnishments, levies, injunctions, bankruptcies, court orders and Child Support Data Match program.
- Communicate effectively with internal and external customers and business partners.
- Exhibits a high level of attention to detail.
- Meet productivity standards as established by department while providing exemplary customer service.
- Provide excellent customer service and support while maintaining compliance with applicable laws and regulations.
Education and/or Work Experience Requirements:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Advanced computer proficiency (MS Office - Word, Excel and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Must have ability to multi-task and manage multiple processes
- High school diploma required, Bachelor's degree or Paralegal Studies preferred
- 2-4 years of work experience in legal services preferred
About Us
First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More
Corporate Diversity Commitment:
We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)