Job Title: DDI Engineer/ Infoblox Engineer
Location: Alpharetta, GA, or Cincinnati OH
Duration: 6-12 Months of contract
Skills required: DNS engineers as a whole Bluecat experience is a plus.
Experience:
- 12+ Years of relevant IT Experience At least 8+ years of Network Operations experience
Basic Qualification:
- Bachelor's Degree Diploma
Availability:
- Willingness to work for on call Roster.
Network Operations:
- Service Deliverables The service consists of providing operations (Incident, Change & Problem Management) support for network security infrastructure.
Roles & Responsibilities:
- The purpose of this role is to provide technical solution support for Network DDI infrastructure.
- The emphasis would be on skills like Monitor and ensure high availability of customer's IT infrastructure Perform daily health check and routine scheduled maintenance.
- Review system logs and find potential issues. Architect and Build new DNS infrastructure as well as
- M&D Troubleshoot and take ownership of incident until resolved Complete service requests and execute changes assigned Escalate issues/incidents to next level and follow-up until closure Ensuring that the SLAs are met for all incident, problem, request, and change Participate in root cause investigation. Ensure that configuration backup of all the system/devices is up to date.
- Review logs/monitoring data/reports to identify capacity bottleneck and suggest for improvement.
- Generate the various reports required for operations management.
- Keep tickets up to date as per response SLA in ITSM(SNOW) tool Contribute knowledge articles and update them in a timely manner when required.
- Simplify and optimize through automation.
Technology Knowledge Areas:
- Routing and switching concepts.
- Enterprise network architecture knowledge
- DNS/DHCP/IPAM
- Global traffic Management concepts
- F5 LTM and GTM Load balancers
- DNS Bind
- Infoblox
Technology Experience:
- Hands-on experience in implementation, troubleshooting & administration of DDI devices like Bluecat DNS F5 LTM and GTM expertise is added advantage.
- Troubleshooting skills or good knowledge on DDI.
- Strong knowledge on NTP, DHCP and IP address management.
- Good knowledge of OSI layer model and TCP/IP.
- Strong knowledge in Linux Managing and troubleshooting of DNS.
- Understanding of any ticket driven process.
- Performance Management & Optimization.
- Knowledge of monitoring tools and reporting.
Experience working with some or all technologies below:
Soft Skills
- Excellent Written & Verbal Communication
- Excellent Analytical & Virtual troubleshooting skills
Certifications:
- Bluecat /Core DDI F5 201/301 CCNA