Job Role: Data Entry Assistant
Duration: Long Term
Location : West Brook, ME
PRIMARY DUTIES AND RESPONSIBILITIES:
- New contract/order processing in a manner aligned with standard operating procedures and other compliance requirements.
- Invoice management for all VetSoft Products. Entry, Credit, Discount, etc. (Sales to Support)
Customer Facing Billing Representative
o The role would be responsible for communicating with our customers about billing inquires surrounding the Veterinary Software portion of the monthly statement.
o General IDEXX Billing Needs are handled by a different team but due to the complexity of some software subscriptions we will act as the Tier II of billing questions for customers.
Cancellation Processing
o When a customer chooses to leave a software product, there are many elements to the cancellation that this role would perform to ensure the removal of access to the service and final billing accuracy.
Quarterly Billing Audit by product
o To ensure accurate charge capture across portfolio this role would conduct billing audit. We would start monthly to establish a base line of revenue capture and migrate to quarterly once we had confidence in our accuracy levels.