Job Description:
Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician III for the Data Center and Colocation Operations team. Main responsibility is to provide implementation and support services across several different platforms including telephony, network infrastructure (LAN/WAN/SAN), server hardware and storage devices. As a member of the Data Center Operations Team, the successful applicant will be involved in activities including the installation, support, and decommissioning activities related to above mentioned platforms. They will have the capability to cable, label, and test server & network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, asset management/inventory control and strict consistency to change and incident management policies. This role will include 4-10-hour days over a weekend while working a 2nd or 3rd shift schedule.
The Expertise You Have and The Skills You Bring
High School Diploma/2 Years of College
4+ years data center support
Extensive knowledge of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies
Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers.
Basic background on enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Control
Experience with racking and stacking & cabling and labeling of servers.
Knowledge in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.
Superb communication and writing skills. Good interpersonal skills and ability to manage several priorities in a rapidly changing environment.
The Value You Deliver
Data Center infrastructure support and problem resolution of complex hardware and software issues across several communication platforms
Installation and Decommissioning of IT equipment Includes creating project plans (network connectivity, port turn up, DNS), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity.
Critical space planning Ensure proper placement of IT equipment based on environmental factors and IT dependencies.
Change and incident management coordination.
Collaboration with critical EI partners and facility engineering ensuring timely delivery of IT equipment and infrastructure.
Asset/Inventory management Track and document all IT assets in CMDB tool throughout device lifecycle.
Manage physical layer telecom connectivity and structured cable plant design.
Assist in developing department policies and procedures.
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity we offer a range of opportunities for learning so you can build the career you ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at .
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.