The Fortis by Sentinel Managed Security Analyst will be responsible for supporting, administering, troubleshooting, repairing, and escalating customer issues across a wide line of technologies all with a security focus. This role can be remote but must provide occasional support onsite at our Tempe, AZ location.
- The analyst will need excellent written and verbal communication skills to tactfully assist customers to ensure that requested moves, adds, and changes are performed with security as the prevailing measure to protect the client computer systems, networks, and data.
- Managed Security analysts are expected to stay up to date on the latest security intelligence, including hackers' methodologies, to properly implement changes.
- The Analyst will manage incidents and requests assigned to the team/personal queue within the established Service Level Agreement (SLA).
- Vendor and service provider case management is expected.
- The analyst may also be expected to perform health checks for various security products as needed.
- The analyst may be required to assist with Incident Response engagements on an as needed basis.