Job ID 19703 - Customer Support Specialist
Location: Riverview, 33578 - Hybrid Pay: $19 - $20 an hour
Hours: Training M-F 8-5 once trained could work until 6PM
Requires the ability to occasionally modify work hours, work overtime and some weekends. Type: Contract to Hire
Benefits during the contract period: We offer affordable medical, dental, and vision. Learn more: bit.ly/3BLi7RW
Job duties: - Provide customer service via phone, email, and chat using case management system
- Provide sales administrative support
- Coordinate order between purchasing, warehouse, finance, sales, and product managers for delivery
- Assist with defective product returns
- Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required
Nice to have: - Associate's Degree
- B2B (business-to-business) preferred
- Zendesk or ticketing systems
- Microsoft Dynamics
Requirements: - Minimum of two (2) years of experience in a similar role supporting the business and staff in a customer support environment.
- Computer proficiency and technical aptitude including knowledge of Microsoft products, Excel intermediate skills desired.
- High school diploma required
- Background check required
- Drug screening required