The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed.
The individual must exhibit the following core TireHub commitments:
Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships.
Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique.
Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end.
Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done and we do it fast.
Role Specifics:
Manage incoming customer calls and all aspects of inbound order management
Completes outbound phone calls/campaigns as assigned
Elevate unresolved customer issues to designated departments
Own follow up to customers related to inbound calls and customer requests/issues
Drive customer adoption to self-service tools through helpful communication and support
Drive communication between Sales and Operations related to customer service
Provide B2B and AR support as needed
Completes outbound phone calls/campaigns as assigned
Complete other tasks assigned by the Customer Service Lead
Performs additional responsibilities as requested
Competencies:
- Customer Focus: Building strong customer relationships and delivering customer-centric solutions
Resourcefulness: Securing and deploying resources effectively and efficiently
Drives Results: Consistently achieving results, even under tough circumstances
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
Experience:
- 2 years minimum previous sales or customer-facing experience preferred
- Demonstrated success with over-the-phone communication
- Product & Industry sales knowledge preferred
Knowledge, Skills, and Abilities:
Excellent written, interpersonal, and verbal communication skills
Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics
Microsoft Office experience
This position is based out of TireHub's location at: 10213 Bacon Drive, Beltsville, MD