Customer Support Representative

San Diego, California

Tranzeal, Inc.
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Job Title: Customer Support Representative

Location: San Diego, CA This position requires to be onsite two days a week. Wednesdays and Thursdays are currently prominent but may change. must have:
  • Technical background and ability to learn and absorb technology quickly.
  • Great written and verbal communication skill.
  • Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
  • The ability to communicate effectively with people at all levels.
  • The ability to have difficult conversations with customers.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • Basic understanding of ITIL Skills and business processes.
  • 2 - 4 years working within an IT environment
  • The ability to work as part of a team and on their own initiative.
Date Posted: 09 May 2024
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