Job Title: Customer Support Representative
Location: San Diego, CA This position requires to be onsite two days a week. Wednesdays and Thursdays are currently prominent but may change. must have:- Technical background and ability to learn and absorb technology quickly.
- Great written and verbal communication skill.
- Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
- The ability to communicate effectively with people at all levels.
- The ability to have difficult conversations with customers.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- Basic understanding of ITIL Skills and business processes.
- 2 - 4 years working within an IT environment
- The ability to work as part of a team and on their own initiative.