Customer Support Representative

Milwaukee, Wisconsin

Tsubaki Kabelschlepp America, Inc
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Description:

Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.


Essential Job Functions and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.

  • Handles customer requests including quotes, orders, follow-up and delivery information.
  • Provides customer service support, including providing technical information and explanations to customers.
  • Fill orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
  • Meet established order entry goals.
  • Supports members of the outside sales team in daily activities.
  • Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
  • Works well in a team environment to solve customer issues.
  • Communicates issues and problems with management in a timely manner.
  • Maintains superb attention to details.
  • Maintains detailed documentation to support decision and ensure continuity of service.
Requirements:
  • Associates degree or equivalent.
  • 1-2 years of Customer Service experience or related experience, preferably in a manufacturing environment.
  • Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions.
  • Knowledge of order entry / enterprise systems, preferably QAD and Goldmine.
  • Excellent communication skills, both verbal and written.
  • Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook.
  • Ability to multi-task and meet deadlines is critical.

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

PM21



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Date Posted: 17 May 2024
Job Expired - Click here to search for similar jobs