Customer Service Support
Experience: Data entry and/or order taking experience required. Background in manufacturing, construction, or commercial industries preferred.
Responsibilities:
- Answer questions for customers and outside sales staff regarding:
- Status of in-house and shipped orders
- Product information
- Invoicing discrepancies
- Availability
- Lead times
- Prices
- Freight costs
- Provide customer support through comprehensive knowledge of our products and their applications.
- Respond to inbound sales calls promptly and professionally.
- Maintain effective communication flow among customers (internal and external to the company), management, and outside sales representatives.
- Accurately enter all purchase orders ensuring material and freight costs match exactly to customer's purchase order.
- Generate and verify order acknowledgements, then promptly email to customers.
Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in data entry and using computer systems.
- Previous experience in a customer service role preferred.
Join our team and become an integral part of our customer service operations, supporting our customers and sales team with exceptional service and professionalism.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.