Customer Success Manager

InTulsa is partnering with Laundris to find candidates for this exciting role in Tulsa

Location: Tulsa, OK. This is an hybrid position for those already in Tulsa, OK or willing to relocate to Tulsa, OK

The Client Success Manager plays a vital role in the company's success by focusing on ensuring the satisfaction and ongoing success of its clients. This multifaceted role involves building and nurturing strong relationships with clients, understanding their unique needs, and providing tailored support to address any challenges they may face. The Client Success Manager serves as the main point of contact for clients, offering timely assistance, resolving issues efficiently, and facilitating smooth communication between clients and internal teams. Moreover, they proactively work to drive value from the company's products or services by demonstrating their benefits, assisting with onboarding and training, and identifying opportunities for optimization. By fostering positive client experiences and advocating for their needs within the organization, the Client Success Manager contributes to long-term client satisfaction, retention, and growth.

Responsibilities:
•  Develop and maintain strong, long-lasting relationships with key clients.
•  Serve as the primary point of contact for client inquiries, issues, and escalations.
•  Understand clients' business objectives and align our solutions to help them achieve their goals.
•  Proactively identify and address client concerns, troubleshooting technical issues, and providing timely resolutions.
•  Collaborate with internal teams to advocate for clients and ensure their needs are met effectively.
•  Monitor clients' usage and adoption of our software, identifying opportunities for upselling or cross-selling additional features or services.
•  Work closely with the sales team to drive expansion opportunities and renewals.
•  Gather feedback from clients to understand their needs, preferences, and challenges.
•  Educate clients on product features, develop and maintain training materials.
•  Advocate for clients' interests within the company, influencing product development and improvement initiatives.

Desired Skills and Qualifications:
•  Bachelor's degree in Business Administration, or related field.
•  Proven experience 3+ years in a customer-facing role, preferably in software customer success, account management, implementation, or customer service.
•  Strong interpersonal and communication skills, with the ability to build rapport and trust with clients.
•  Technical aptitude and ability to understand software products and solutions.
•  Experience with HubSpot, Jira, and other project management tools.
•  Excellent problem-solving skills and ability to navigate complex situations.
•  Self-motivated with a proactive approach to customer success.

Salary: $65-80k yearly

About the Company:
Laundris is a B2B SaaS platform which leverages precision AI and RFID technology to unleash the power of digital transformation. We provide real-time item tracking, analytics, and inventory location status that gives business intelligence and data to clients to improve operational costs, create work-flow efficiencies, improve order accuracy and increase employee engagement. As an essential service, we care about our clients and the people we serve.

Security, Privacy & EEOC Policy:
The organization respects the privacy of their employees, customers, and partners and is committed to protecting information from internal and external threats. Information technology systems and data are valuable assets which are essential in supporting the strategic objectives. Effective information security management is critical in order to ensure the successful enablement and delivery of business functions and services. They are committed to preserving the confidentiality, integrity and availability of all physical and electronic assets. As a team member, the ideal candidate will be provided access to systems and data that are appropriate for the role and job description.

Acceptance of Information Security and Privacy Policy is required concerning the acceptable use of the organizations technology resources, information processing, email, instant messaging, Internet connections, and telecommunications. The policy also includes acceptable use of financial data, trade secrets, customer data, consumer PII and employee PII that you are authorized to access. All team members are required to adhere to the Social Media Policy.

This organization is an Equal Opportunity Employer. They do not discriminate on the basis of race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.