Customer Service Technician

Summary Rockingham County is an equal opportunity employer and will comply with federal and state statutes regarding discrimination in employment matters. Paid Medical, Dental, Vision & Life Insurance Onsite wellness/medical clinic Onsite fitness center Retirement Flexible Spending Paid Vacation, Sick & Holidays Bereavement Community Service Leave Weekends Off (varies by position) Flexible Work Schedules & Telework Options (varies by position) Tuition Reimbursement 401-K & 457 Plans General Definition of Work Performs responsible administrative work to support the overall employees of Social Services. Work may be performed in a variety of departments. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Examples of Duties Assigns case numbers Assigns Title XX numbers Enters all cases with Title XX identification numbers into the day sheets system Types up reference cards Files reference cards Pulls FNS recertification records Picks up and delivers records(active and inactive) from the departments and files appropriately Research all face sheets to ensure that the person has not already been assigned a case number Removes courier mail from courier box each day. Picks up mail at drop-off areas periodically and prepare it for pickup Stocks supply area when needed Fixes minor problems with copier machine Maybe required to work at front desk/switchboard Other duties as assigned Knowledge, Skills and Abilities: Knowledge of computer programs, including Microsoft Word, Excel, etc. Excellent customer service and communication skills Organizational skills Time management skills Ability to multitask Ability to meet deadlines Ability to work with little to no supervision, as a member of a team, Physical Requirements: This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing, using hands to finger, handle or feel and repetitive motions, frequently requires reaching with hands and arms and occasionally requires standing, walking, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken. Minimum Qualifications High School Diploma or equivalent and 1-2 years of reception or front office experience. Bilingual in Spanish preferred. Supplemental Information Note: In accordance with State mandates and the Rockingham County Emergency Operations Plan, Rockingham County Health and Human Services staff from the Divisions of Social Services, Public Health and Integrated Health are required to staff emergency shelters during times of disaster. Please be advised that every staff person is eligible to be assigned to an emergency shelter or Emergency Operations Center. The Public Service Loan Forgiveness Program is intended to encourage individuals to enter and continue to work full-time in public service jobs. If you have student loans and you are selected for full-time employment with Rockingham County, you may qualify for forgiveness of the remaining balance due on your William D. Ford Federal Direct Loan after you have made 120 qualifying payments on those loans while employed full-time by certain public service employers. Click on the link below to see whether you might qualify.