CUSTOMER SERVICE SPECIALIST
ABOUT THE COMPANY:
- Looking for a company to grow with? Come join our clients expanding team.
- Family-like company environment that values working harmoniously.
- Searching for go-getter adept in providing excellent customer service to their clients.
- They are looking to bring on a Customer Service Specialist.
OVERVIEW OF THE CUSTOMER SERVICE SPECIALIST ROLE:
- Customer Service Specialist manages customer queue of inquires efficiently
- Communicate with customers via phone, email, and chat
- Customer Service Specialist documents customer conversations in CRM system: Salesforce
- Manage shared email inbox on a daily basis
- Vendor/Event Management
- General Admin Tasks as needed
PREFERRED QUALIFICATIONS FOR CUSTOMER SERVICE SPECIALIST:
- Phone, Email, and Chat Customer Service experience (preferred)
- Typing speed of 40 WPM minimum
- Exceptional Written and Verbal Communication Skills
- The Customer Service Specialist needs experience with Salesforce CRM
- Experience handling miscellaneous admin and data entry tasks