CoWorx Staffing Services is seeking Customer Service Reps in the Wilmington, MA area.
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience.
Responsibilities:
• Assist customers and business partners via telephone and email
• Handle customer complaints in a calm, professional manner
• Diagnose, assess, and resolve problems or issues
• Monitor progress of delivery routes
• Scan haul-away pods and verify stamps
• Process changes or cancellations to delivery orders
Desired Background/Skills:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
• Must be at least 18 years of age
Other Information:
Single Shift- (7 Days Per Week 12PM-8:30PM) Shift broken out below.
• 1st Worker Shift: Sunday - Tuesday 12:00PM - 8:30PM EST and Wednesday 12:00PM - 4:30PM EST
• 2nd Worker Shift: Wednesday 4:30PM-8:30PM EST and Thursday - Saturday 12:00PM - 8:30PM EST
In this role, you'll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We're a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you're driven and looking for a place to grow, come join us.
Please send your resume of interest to: or call for more info on how to apply and the onboarding process.
Interested candidates please reference job code 225098 when responding to this ad.