Customer Service Representative

JOB TITLE: Customer Service Agent

JOB SUMMARY:
- Good data entry/typing skills
- Good phone/customer service skills
- Have intermediate/advance knowledge with excel.

JOB SUMMARY:
- To be the primary interface between Services, customers, sales, system operations and vendors. To provide quality customer service, while meeting company policies and procedures.

ESSENTIAL FUNCTIONS:
- Answering of phones professionally and timely.
- Answering and responding to e-mail requests timely.
- Turn quotes around within 30 minutes.
- Distribute customer/agent/station requests for follow up when needed.
- Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests.
- Accurately complete entry of pickup/quote information.
- Ensure routing/dispatch is aware of any special instructions/cut offs.
- Tracking and tracing of shipments.
- Communicating to customers and sales regarding issues.
- Research of shipments for Corporate requests/reports.
- Research of shipments for Accounting requests/reports.
- Understanding TSA regulations.
- Support other departments when needed (routing, dispatch, inbound).
- Understand and accurately know how to use OAG,KSMSand other resources or tools provided.
- Completion of specific assigned duties/accounts.
- Able to work overtime and weekend on call rotations.
- Other duties assigned deemed necessary by the Customer Service Supervisor.

SKILLS/COMPETENCIES:
- Must be able to type accurately at least 35 WPM.
- Intermediate level Excel and Word.
- Excellent written and verbal skills.
- Ability to manage deadlines.

EDUCATION:
- High School Diploma or equivalent.
- Certifications, if applicable.

EXPERIENCE :
- 2-years basic customer service experience and or 2-years of industry experience.

NescoResource and affiliates (Lehigh G.I.T Inc, andCallosResource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.