Customer Service Representative

InnoSource is assisting FirstEnergy Met-Ed in hiring Customer Service Representatives. Are you looking for 1st shift, Monday through Friday hours? Start your career at $17.00/hour with opportunities for advancement. We offer benefits including medical insurance, dental reimbursement, and life insurance, plus comprehensive paid training.

FirstEnergy Met-Ed is an award-winning Fortune 200 Utility Company. With FirstEnergy Met-Ed, you are opening the door to endless career opportunities. Work for a company that values hard work and customer service skills. No sales or telemarketing required.

After completing required on-site paid training to ensure success, you will:

• Answer inbound calls from existing customers
• Respond to service-related questions and resolve any customer concerns
• Handle billing-related questions, take payments, and assist customers with payment options
• Receive inbound calls, create notifications, perform account maintenance, and input data
• Document customer notes on accounts
• Receive processing outage and emergency calls within company and regulatory guidelines
• Utilize independent analysis and judgement resolving customer concerns
• Handle all emotional conversations in a calm, courteous and professional manner
• Analyze and resolve customer inquiries