One Empire Inc is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Mobile office on a permanent basis.
You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.
This role offers you the opportunity to work in a national firm that offers excellent career progression.
Core Responsibilities:
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Provide high-quality service to each of our clients
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Maintain client confidentiality at all times
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Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
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Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
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Communicates clearly with staff in a timely and professional manner
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Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
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Verify and maintain data quality
If you feel you meet the requirements for our Customer Service Representative, apply today.