At our company, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved the quality of our client relations. With our client's upcoming expansion, we are looking to extend our Customer Service Team. If you are team-spirited, share a passion in cultivating relationships, and have a desire to assist others, then the Customer Service Representative role was made for you.
Responsibilities of a Customer Service Representative:
- Establish and maintain long lasting business and client relationships
- Identify, troubleshoot, and provide clients resolutions to their issues and concerns
- Maintain open communication between our clients, their consumers, and our Customer Service Representative Team
- Utilize product knowledge to upsell products and services as needed and assist our sales team in new client acquisitions
- Provide clients with an individualized purchasing experience and utmost customer service
- Coordinate with sales team to ensure process orders are completed and installation dates are set
- Document client's contact information, ensure their purchase order is correct, and submit all information accordingly to our Senior Customer Service Representatives
- Collaborate with fellow Customer Service Representatives, and other Sales team members that all sales targets are met