Date Posted: 04/23/2024
Hiring Organization: Rose International
Position Number: 462779
Job Title: Customer Service Representative
Job Location: Johnston, IA, USA, 50131
Work Model: Onsite
Shift:
Training: M-F, 8am-4:30pm for 5-7 weeks.
Following training: 8hr shift within the hours of 12 pm to 10 pm. With a weekend shift (either Saturday or Sunday) on a monthly rotating schedule.
Employment Type: Temporary
Estimated Duration (In months): 39
Min Hourly Rate ($): 18.00
Max Hourly Rate ($): 20.00
Must Have Skills/Attributes: Customer Service, Microsoft Office, Social Media
Job Description
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Primary Responsibilities & Duties:
• The Social Media Care team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
• Agents provide support via multiple channels (social media, email, and website) while effectively documenting each interaction.
• This position will have an emphasis on Social Media support and will be involved in monitoring designated Social Media channels, responding to support requests, and reviewing/approving outbound content for quality and accuracy.
Common Questions Include:
• General product questions, availability, compatibility
• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Parts and publications lookups
• Loyalty Rewards programs
• John Deere Experience
Required Skills, Knowledge, and Relevant Work Experience:
• Skills in interpersonal communications, negotiation, and conflict resolution.
• Effective written communication skills.
• 6+ months experience with customer service / support experience.
• High comfort level and experience with consumer software applications.
• Experience with multiple forms of social media (Facebook, Twitter, Instagram, YouTube, TikTok)
• Strong computer and troubleshooting skills.
• Ability to work off-shift hours and occasional holidays to support the business
Desired Skills, Knowledge, and Relevant Work Experience:
• Prior work history with using social media for business purposes
• Prior work experience in Agriculture or Technology dealer channels
• Knowledge of agriculture, turf (mowers) and utility vehicles
• Bachelor's degree in agriculture, Business, Communications, Marketing, IT or a similar discipline.
Retention Bonus Opportunity:
• This position offers a retention bonus after 6, 12, and 18 months of employment.
• This position offers pay increases based on 6, 12, and 18 months of employment.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.