Customer Service Representative

Position Title: Customer Service Representative
Location: Houston, Tx
Pay Rate: $28/hr (+benefits)
Assignment Length: 6-month W2 Contract
Schedule: Mon-Fri (8am-5pm)
Industry: Oil & Gas

JOB OVERVIEW
Assignment duration: 6- to 12-month project with the possibility to convert to full-time (not guaranteed)

Schedule: Monday through Friday - 8:00 am to 5:00 pm or 7:00 am to 4:00 pm - weekly overtime is about 5 to 10 hours per week (optional)

Hybrid schedule available working remote on Mondays and Fridays.

Notes from the hiring manager: this role will assist "the company" in their task of chasing customers to resolve AR issues on invoicing
The overall project has taken m to m in recovery just for this location
"Our company" is looking for candidates that are analytical, self-motivated, and thrives by working independently.

Team environment: This AR cleanup group is comprised of 3 team members and 1 reporting manager
The entire customer service team is comprised of 47 team members with 7 supervisors.

Job Description
Currently recruiting for a temporary customer service representative to join our aftermarket team. As a customer service representative, you will utilize a hands-on, professional approach to ensure consistent and effective resolutions of customer requests, while working in a fast-paced environment, as part of our energetic and inclusive customer service team.

About the Company
Leading provider of technology, equipment, and services to the global oil and gas industry that supports customers? Full-field drilling, completion, and production needs
Since 1862, we have pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations
We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world
Join us as we continue to power the industry that powers the world.
Rig technologies makes and supports the world's most advanced drilling solutions.

Required Skills

• 2 years minimum of admin/clerical or customer service experience
• Must have stable work tenure - any employment gaps or short tenure must be justified on all resumes.
• Looking for more analytical-focused candidates rather than social butterflies
• Open to more entry-level candidates as long as they have the drive and motivation to commit to the success of this project
• Candidates must have Microsoft Excel experience - basic level would be acceptable
• Currently using an ERP system called oracle cloud - this is a highly preferred skill, not required - can train the individual on this system

Primary Responsibilities

• Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
• Quoting assigned customers on requests received.
• Managing customer needs and expectations by proactively reviewing open orders.
• Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to centers of excellence as needed.
• Liaise with customers regarding quotations and invoicing queries.
• Work with the warehouse department to arrange for necessary parts to be shipped for respective service calls.
• Work with service coordinator to arrange for service personnel to be available for the respective service call.
• Comply with all company and HSE policies and procedures.
• Perform other duties as assigned.

Education & Experience Qualifications

• High school diploma or GED.
• Ability to pass a drug screen & background check.
• Experience in a customer service-oriented role preferred.
• Must be proficient in Microsoft Office.
• Prior experience in ERP systems a plus
• Excellent organization skills with the ability to keep track of multiple priorities.
• Ability to adapt and be cross-trained to learn all job duties as required.
• Ability to work in a fast-paced environment.

Additional Notes
Interview process: 1st round will be virtual via MS Teams with possible 2nd round in-person interview.

the hiring manager would like all of these positions to be filled asap
We must have all candidates start by June 17th at the latest

Reference