CoWorx Staffing is currently seeking a detail-oriented Customer Service Representative to join our team in Des Moines, IA. If you have strong organizational skills, a keen eye for accuracy, and the ability to thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
• Check in drivers.
• Properly processes customers' orders; troubleshoots orders and resolves discrepancies as needed.
• Complete General Knowledge of Hazmat Training to understand HazMat DOT shipping standards.
• Properly utilizes warehouse management system and maintains appropriate documentation.
• Coordinate and update warehouse employees regarding new and modified customer orders.
• Review shipping and receiving reports to ensure accurate and on-time deliveries.
• Provides exceptional customer service to incoming callers, customers, and carriers.
• Proactively communicates with customers, employees and the management team to ensure necessary requirements are met.
• Properly process, audits and files various documentation.
• Performs various office support activities.
• Regular and consistent attendance and punctuality are job requirements.
• The ability to get along with others and non-violence is a job requirement to consistently promote a positive team environment.
• Assist other employees in the performance of their assigned duties when necessary.
Desired Background/Skills:
• Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.
• High school diploma or equivalent
• 1-year related experience preferably within a call center environment
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to thrive under pressure while delivering solutions that exceed customer expectations
• Hazmat and DOT shipping standards knowledge preferred but not required.
Other Information:
• Temp to hire
• 30 minute unpaid lunch
• Monday-Friday 7am-3:30pm
• OT as needed
Don't miss out on this exciting opportunity - apply today to get started.
Interested candidates please reference job code 225150 when responding to this ad.