Customer Service Representative

is seeking to hire a Customer Service Representative for our client in Corona, CA.
Pay rate: 17.00
Work Hours: 7am-4pm with a 1 hour unpaid lunch, M-F.
Responsibilities:

• Phone Calls: Answering customer calls and assisting with any scenario presented.

• Emails: Answering customer emails within 24hrs and assisting with any scenario presented.

• Warranty Orders: Warranty issues should be resolved by supplying the customer with the fewest items necessary to resolve the issue.

• Capture inbound sales when appropriate.
Additional Duties:

• Demonstrate excellent customer service skills in resolving customer complaints and questions.

• Practice and ensure compliance with company policies and procedures.

• Thoroughly understand the Customer Relations manual.

• Maintain a professional and positive attitude.
Qualifications:

• 2+ years' meaningful work experience preferred.

• Strong written and verbal communication skills with ability to communicate across all levels of the organization.

• Ability to identify business critical issues quickly and navigate priorities based on last minute changes.

• Must be well organized, detail-oriented and have excellent time-management skills.

• Display a high level of integrity and professionalism.

• Ability to lead and empower individuals and teams.

• Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.

• Ability to handle a fast-paced call center environment.