Customer Service

Holland, OH

Monday-Friday

8A-5P

Responsibilities:

• Providing remote applications support via phone and email.
• Answer customer phone calls, assist callers with a variety of issues, including software and hardware troubleshooting.
• Accurately document & record technical support calls and events into our customer relationship management system.
• Identify and resolve technical inquiries over the phone in a timely manner.

• Assist and train customers with new and existing equipment over the telephone.
• Assist customers with wiring our products, wire colors and positions.
• Follow communication procedures, guidelines, and policies.
• Order Entry: Placement of orders and exchanges.
• Some travel may be required for installation and training.