SUMMARY: Performs customer support activities involving the installation, repair of complex equipment and systems, and modification.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Conduct on-site installation of equipment. Resolves customer concerns. Isolates equipment start-up malfunctions and takes corrective action. Trains customer personnel in equipment operation and maintenance responsibility. Creates technical presentations and has expert knowledge of company products. Assists in the evaluation and testing of new products. Travels to customer sites, with up to 75% travel time.
LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write customer-facing documentation in English. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in English.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
PHYSICAL DEMANDS: While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; sit and use hands to finger, handle, or feel. The employee is occasionally required to walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, crawl or smell. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required.
WORK ENVIRONMENT: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment will be varied dependent on the customer environment. There is a reasonable expectation that the employee will be subjected to cold air server rooms, hot or dusty environments, machine shops, and IT or lab environments. While performing the duties of this Job, the employee is frequently exposed to the risk of electrical shock. The noise level in the work environment is usually moderate.
EDUCATION and/or EXPERIENCE: Technical degree; or five+ years related experience and/or training; or equivalent combination of education and experience. A+ Certification is a plus
REQUIREMENTS:
• Customer Focus
• Teamwork/Respect
• Profitability
• Diligence/Initiative
• Analytical
• Problem Solving
• Technical Skills
• Planning/Organizing
• Oral Communication
• Judgment
• Self-Starter
• Adaptability
• Dependability