Customer Service Device Administrator

Seeking to hire a Customer Service Device Administrator for our client Remotely.
Benefits Available.
Weekly Pay.
23.11 Per Hour
Qualified candidates must speak English and French
Remote Opportunity

230pm to 1100pm

Job Responsibilities

Inputting and managing orders and invoices for equipment contracts using Oracle.
Using the Model N system to understand and process device contracts.
Managing different methods of equipment contracting.
Handling customer inquiries via phone and email.
Processing orders for monitoring equipment and spare parts.
Processing trial evaluations and ensuring timely returns or invoicing.
Helping maintain accurate tracking of devices for Canadian customers.
Ensuring orders are shipped correctly and on time.
Releasing invoices for equipment and services.
Processing orders for replacements and repairs.
Handling any credits or debits associated with equipment and services.
Updating customer warranties and service agreements.
Updating device statuses based on activities like returns or loss.
Helping with pricing inquiries related to equipment and services.
Handling returns of equipment.
Providing reports on equipment status as needed.
Offering solutions to customer inquiries.
Working closely with the service center to expedite requests.
Finding creative solutions and seeking process improvements.
Helping with training as required.

Minimum Requirements

Being fluent in French a requirement .Excellent verbal and written communication skills in both English and French .
Excellent organizational and interpersonal skills. Ability to multitask in a faced paced environment.
High level of attention to detail. Proficient in Excel, Word and Outlook.
General process knowledge of all departments with which SCS interacts. Strong ability to positively influence others.
Bachelor's degree from an accredited college or university is preferred with 0 to 4 years of experience in a general office environment
5+ years of industry experience required in lieu of a BA degree.
Previous experience with ERP is a plus