We're looking for someone who is inquisitive, energetic, hard-working, highly motivated, and committed to providing superior customer service to clients and to assist in managing our team. This role is responsible for assisting the Manager of our company in maintaining all aspects of property operations, monitoring, and leading the Customer Service Outreach department, taking the lead in employee training, motivation, and development. This individual will be a key contact person for clients, providing unparalleled customer service and sales at all times.
This position does start at the entry-level. The expectation is that, over time and under the guidance of the Manager, this position will be eligible to be considered for an upper management position. We do not believe in tenure seniority, upper management positions are earned.
Customer Service Outreach Representative Duties and Responsibilities include, but are not limited to:
- Fully understanding client and customer needs and providing a professional channel for communication.
- Create in-person conversations with existing clients and new customers to discuss product and service needs.
- Maintain a working knowledge of client service and product offerings, special promotions, and track campaign results, adjusting and making recommendations as necessary.
- Deliver a professional customer service experience to clients and customers alike, including product and service knowledge, multi-tasking, problem-solving, and add-on sales as needed.
- Implementation of client marketing plans, campaign strategies, and tactics to connect with the proper demographics, and tracking demographic trends of the Santa Ana area.
- Work closely with other teams to meet or exceed client campaign goals.
- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.