Do you enjoy helping people to get their finances on track and educating them on the best practices? Looking for a company where you can build a career?
CornerStone Staffing is recruiting Call Center Customer Service/Collections Representatives in the Winterville, NC area.
Apply Online TODAY
Job Title: Customer Service/Collections Representative
Pay: $15.00 Merit Increase to $22/hr. once hired on
Start Date: June 12th
Location: Onsite role in Winterville, NC
Schedules will be primarily Monday - Friday. Must be available to work up to 3 Saturdays a month and one Sunday shift.
Example Schedule:
Monday - Thursday: 2 day shifts each week 8:00 am-5:00 pm, and 2 evening shifts per week 12:00 p.m.- 9:00 p.m.
Friday: 8:00 am to 5:00 pm (day off if scheduled the weekend)
Saturday: 8:00 am to 12:00 pm (2 or 3 Saturdays a month)
Sunday: 2:00 pm to 8:00 pm (One Sunday shift a month)
Opportunity for Overtime.
Once hired permanently
Job Description: Collect delinquent automotive accounts in a timely, orderly, and professional manner while following all standardized collection procedures.
Essential Duties and Responsibilities:
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Meet performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g. minimum calls per day, contact percentage, promises/calls ratio and promises kept
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Place or receive calls in priority order as established by management
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Negotiate payment arrangements with clients to cure delinquency, evaluating ability and willingness to pay
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Navigate and interpret various screens and relay information to clients accurately and professionally
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Determine the cause of delinquency and the best course of action to assist the delinquent customer
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Document all collection efforts for each assigned account in accordance with established procedures.
REQUIREMENTS:
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REQUIRED 1+ years of recent collections/customer service experience in a call center environment
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REQUIRED: Good Job Stability
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Professional communications skills, written and verbal; active listening skills for problem identification and solution.
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Basic computer and Microsoft Office skills.
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Strong time management and multitasking skills
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Self-motivated and strong initiative to succeed
Application Process Includes:
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Fingerprinting
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Client Interview
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Background Check
To Apply for this Job:
Click the Apply Online button, then:
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If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
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If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.