Customer Service Collections Agent
- Location: Newark, DE
- Pay Rate: $15.00/hour to start.
- Schedule: Work Hours and Days Will Vary
- 8:00am to 5:00pm - 3 days/week
- 12:00pm to 9:00pm - 2 days/week
- 8:00am to 12:00pm - Saturdays (One-Two Saturdays/Month)
- This position is NOT remote
- A vehicle is required for this position
Job Description:
Come work for one of the best companies in the area. Over 30 years in business and ranked as one of the top 100 agencies in the United States.
Our client in Newark Delaware is seeking qualified candidates with 1st and 3rd party collections experience. Best fit candidates will be able to contact specified individuals in an effort to retrieve any and all client accounts receivables.
Essential Functions:
1. Achieve department standards and goals as set by management through continuous efforts to contact clients and collect on debtor accounts.
2. Work minimum number accounts per hour as set forth by management.
3. Set up suitable payment arrangements once contact with debtor has been made, and follow up on payment arrangements.
4. Follow up on all accounts until the account is paid, settled, cured from delinquency, or deemed uncollectible by management.
5. Perform all phases of skip tracing work
6. Keep accurate records and documentation of activity on accounts worked through policies and procedures as set forth by the company.
7. Adhere to and abide by all regulations as set forth by the FDCPA.
8. Any other duties as assigned by General Manager or Section Manager.
Qualifications:
1. Good written and oral communication skills.
2. Good organization skills.
3. Ability to work well under pressure, to work independently, and to meet deadlines.
4. Goal oriented and motivated.
5. Experience in agency or bank recovery preferred, but not necessary.
6. Telemarketing and/or customer service skills a plus.
7. Knowledge of the FDCPA, credit bureau reports, and computers helpful.
Requirements:
1. Must be available to attend and complete entire training program.
2. Required to work 40 hours per week.
3. Required to work at least 2 nights per week (until 9:00 pm)