Customer Service BDC / Appointment Setter Associate

Job Description

The Service BDC Associate is responsible for generating services appointments with customers that contact the dealership via the internet and phone calls. The Service BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

Respond to internet inquiries with courtesy, accuracy and professionalism.

Promptly and accurately enter all customer inquiry data into the CRM.

Generate services appointments.

Conduct phone surveys to assess customer preferences and quality of experience.

Effectively utilize lead management tools.

Compile all necessary reports, forms and other documentation on a timely basis.

Perform other job-related duties as assigned.

Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.