DivIHN (pronounced "divine") is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
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Sony
Title: Customer Fulfillment Analyst
Location: Racine, WI
Duration: 8 Months
Hours: 7:30 AM 4:00 PM CST with flexibility due to project demands
Interview Format: Video Interview with two parties.
Description:
REQUIRED EDUCATION:
High School Diploma with 5-7 years of full-time work experience
TOP 5 REQUIRED ATTRIBUTES:
- 2 years' experience with ERP system (Salesforce, SAP ERP, etc)
- 2 years' experience in a Customer Service or related role
- Proficient with Microsoft Office Suite including Word, Excel, Outlook, Teams and Access
- Strong analytical, problem solving and interpersonal skills
- Ability to work independently in a fast-paced environment
TECHNOLOGY PROFICIENCIES
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Access (navigational use)
- ERP Systems
JOB DESCRIPTION:
This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.
Responsibilities
Execute assigned tasks in a manner aligned with company and customer expectations
Make independent judgement within the scope of authority for work governed by standard operating procedures
Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
Ensure proper execution of system tools to ensure the goals of order management are met
Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
Generate reports for analysis as requested
Minimum Qualifications
Proficient with Microsoft Office Suite including Word, Excel, Outlook, and Access
The ability to communicate effectively; written and verbal
Strong interpersonal skills
Strong analytical and problem-solving skills
Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
Ability to work independently with minimum supervision
Ability to work in a fast-paced setting
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.