Customer Experience Quality Manager

Job Description

SIXT USA is looking for a Customer Experience Quality Manager in Texas or Colorado to support its Central Operations.

The Customer Experience Quality Manager's primary responsibility is to support Operations in delivering excellent customer service. This is based on efficient process management and the implementation of internal and external standards. The position is based in Denver or Dallas and requires frequent travel within the defined region, including branch days at our Central region airports.

Responsibilities:

Drive a customer-centric culture in your assigned region and ensure customer expectations are not only met but exceeded

Report and follow up on quality related key performance indicators (KPIs) such as SES (Service Excellence Score)

Perform regular on-site branch visits to check for compliance in defined region

Act as a liaison between Operations and Headquarters for quality relevant processes and projects

Create and develop of quality relevant processesLead and support quality relevant projects