Customer Care Technician

Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry and we believe it begins with a World Class Team Member Experience. From entry-level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. We then equip you for success, whether you're in the office, in the field, or on the floor. As a member of our team you'll enjoy excellent benefits, opportunities for growth, and an encouraging culture that supports work / life balance. Position Summary: The position is for a full-time experienced customer care technician. Successful candidate will be required to perform all types of repairs to our homes once delivery has been completed. Must coordinate with both the home building facility and contractors in the process of ensuring an extraordinary experience for the customer. Will be required to prepare daily activity reports concerning project status and report these to the home building facility. The successful candidate will also communicate with customers as it relates to any on-going repairs that are identified This position will represent the company when engaging with team members, customers and suppliers, so excellent communication skills are essential. Key Qualifications: Strong troubleshooting skills and thorough understanding of all aspects of construction. Superior customer service and interpersonal skills. Effective communication, time management organizational and analytical skills. Overnight travel is required. Experience: Construction Field Service: 5 years Education: High School or GED Location: Rockwell, NC 28138 Why Clayton? A Berkshire Hathaway Company - an integrity-based organization offering unlimited career growth opportunities. Full-time team members have the flexibility to create their own health, dental, and vision benefits package. Clayton provides competitive 401K programs, including investment options and company matching for full and part time employees after one year to help our team members achieve their financial goals. Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more. As part of Clayton's commitment to Opening Doors to a Better Life, Clayton is now providing paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program. Clayton is proud to have earned spots on the following Forbes lists: America's Best Employers, America's Best Employers by State, Best Employers for Diversity, Best Employers for Women. At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members. Clayton is committed to a diverse and inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Business Unit - B00018 Clayton Manufacturing