Job Description:
Company is looking to hire a Customer Care Rep for our Andover location. In this role you will leverage your customer service and communication skills towards a prominent role with a leading global manufacturer with headquarters in Andover, MA. This is a career where you will truly be valued, receive excellent compensation, and benefits while growing with a team in a hands-on role where you will truly make an impact.
If you are a skilled professional who is highly motivated and consistently stands at the front of the pack, we want to talk to you. The role of this position will be to provide exceptional customer service and to support the Marketing team as needed. The chosen candidate will take on this responsibility with ambition and understand that every interaction with a customer is an opportunity to build brand awareness and reputation. You will help reposition the Customer Service Department to function as a revenue driver.
Key Responsibilities:
Answer all incoming calls with a positive up-beat attitude, providing the best possible customer service to both internal and external customers.
Accurately enter all received orders and communicate any exceptions to customers.
Master the Syspro operating system to enter orders, retrieve customer history, stock status and sales order status.
Process Return Material Authorizations and Credits.
Maintain account relationships with key decision-makers at dealer accounts.
Create and assemble marketing materials for Sales Representatives
Proof/edit documents as assigned.
Complete other duties as assigned.
Requirements:
Experience in a customer service role.
Strong communication skills.
Experience with entering data and looking up data within an ERP system.
Retail Industry experience is a plus.
is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
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Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.