Salary Range: $ To $
This position is for you if:
- You have an upbeat attitude and love helping customers by managing their orders and products from order to delivery.
- You have a passion for agriculture, and you want to learn about all aspects of a thriving manufacturing business.
- You have the ability to work independently and enjoy working in a fast-paced, sometimes chaotic environment.
- You are Microsoft Proficient, have a strong attention to details and accuracy.
- You have at least two years of related industry experience and/or equivalent combination of education and experience.
Join our team:
As the successful Customer Account Coordinator (CAC) you will be responsible for direct account management with excellent customer service. This includes direct interaction with customers on the phone and face-to-face, to provide and process information proactively and in response to inquiries, concerns and requests about all crop varieties and planting periods. This also includes accuracy and timeliness of order entry, pricing, inventories, and status/quality reporting. The successful CAC will actively find and promote value-added opportunities and provide prompt resolution to unavoidable customer challenges. In partnership with the Sales team, the Customer Service department's goal is to build profitable, successful, long-term relationships with both internal and external customers.
Summary of essential job functions:
- Manage select key customer accounts as assigned to create long term customer satisfaction
- Provide quotes on product & shipping and process customer orders
- Provide status report as product is being grown (germination, height, any issues)
- Increase sales revenue and margin via active inside selling and proactive outside Sales support
- Communicate and coordinate with internal departments both local and remote offices
- Monitor, maintain and communicate customer account inventory
- Assist Brokers/Customers as needed with orders and or questions
- Availability distribution to brokers and customers
- Coordinate daily shipping schedule with our customers
- Logistics clerical support
- Maintain customer files and file all paperwork electronically
- Maintain integrity of Speedling forms, waivers, agreements, customer information, research, and manage customer claims as needed
- Keep customer accounts current and make calls to collect when customers balances are over 30 days.
Minimum Abilities and Requirements:
- High School Diploma or equivalent
- Minimum of 3 years customer service experience
- Strong computer proficiency with Microsoft Excel, Google Workspace (G-Suite) and ERP/CRM experience
- Ability to prioritize and strong organization skills
- Ability to work in a fast-paced environment
- Strong customer service skills, friendly and outgoing with a positive, can-do attitude
- Attention to detail and ability to problem solve
- Knowledge of customer service principles and practices
- Basic concepts about manufacturing operations, quality, and productivity
- Willingness to work nights and/or weekends, hours will change based on business needs
- Able to work indoors, outdoors, in warehouse all seasons when needed
- Ability to take initiative and work with minimum supervision, self-motivated
Who We Are:
At Speedling we are motivated by our customers' success. We understand the vegetables in our greenhouses are the same veggies at home on our table. We take pride in knowing the flowers we grow will be seen in stores across the country. We understand our EPS facility gives local fish farmers the containers they need to ship their products across the country and expand their business.
Over 50 years of experience as an industry leader gives us the knowledge and ability to provide for our customers' ever-growing needs for high-quality transplants for seeded vegetables, ornamentals, hemp and vegetative propagated products.
Every day we look to improve, innovate, and achieve our goal of providing quality products at the best possible price and value for our customers.
The agricultural industry is unique in its family type environment and desire to see success across the industry - we want to be a part of your success.
At Speedling, we are here to help you grow.
What we offer: - Our Employees are our Asset. Speedling offers a competitive salary, mentoring with amazing people, medical, dental, company-paid life insurance, pet insurance, 401(k) plan with a healthy company match, paid vacation and holidays.
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