CSC Program Coordinator

Job Number: 447

Location : Midland

Supervises : Y

FLSA : Non-Exempt

Division : MH

Salary : $35.95 per hour. Sign on bonus may be available.

Shift : M-F 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change

Driving required : Y

Travel required : Y

Settings : office, field

POSITION SUMMARY/JOB PURPOSE:

The CSC (Coordinated Specialty Care) Program Coordinator ensures that services are provided with fidelity for the Coordinated Specialty Care First Episode Psychosis (CSC FEP) program requirements. This program serves individuals between 15 to 30 years old who are suffering from their first onset of a psychotic disorder. The team works weekly with individuals to assist them in employment or education needs in addition to helping them understand their mental health and work on recovery goals. The CSC Program Coordinator monitors and tracks service delivery, maintains tracking documentation, submits reports, and ensures clinical meetings are completed. This position will provide direct supervision to the CSC Case Manager while working closely with supportive employment specialists, family partner specialists, peer support specialists, and medical staff. The CSC Program Coordinator will provide direct services to individuals in the program including skills training, case management, psychoeducation, and counseling services.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: A Master's Degree in Counseling, Psychology, Social Work, or a related subject area with full licensure as an Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (LMFT) is preferred. Professional licensure status of LPC-Associate, LMFT-Associate, or LMSW under clinical supervision is allowable for position.

Experience Required: At least 1 year experience in the social services field. At least 1 year of supervisory experience preferred.

Registration, Certification, Licensure or other Qualifications Required:
•  Must maintain a valid Texas Driver's license, auto liability insurance and a driving record acceptable to PermiaCare's insurance requirements.
•  Required to pass criminal history and background checks as well as pre-employment drug screen.
•  Must obtain QMHP (Qualified Mental Health Professional) certification within 6 months. ESSENTIAL DUTIES AND RESPONSIBILITIES:
•  Provide direct services to individuals in this population as identified through recovery plan and TRR assessment.
•  Provide direct supervision to CSC Case Manager.
•  Monitor services delivered by Supportive Employment Specialists, Family Partner, and Peer Support Specialists.
•  Hold weekly CSC team meetings.
•  Hold bi-weekly meetings with supportive employment specialists.
•  Track monthly performance numbers.
•  Submit quarterly reports to Texas Health and Human Services Commission (HHSC).
•  Provide education and outreach about FEP to individuals in services, family members, community, and local stakeholders.
•  Link individuals in services to integrated services including medical care, substance abuse treatment, crisis services, veteran services, or any other needed services identified by clients.
•  Assist CCBHC Manager with workflow and operations to ensure services are meeting client needs and effective.
•  Meet unit performance measures or targets.
•  Maintain assigned caseload of individuals with mental illness.
•  Coordinate services to designated caseload.
•  Enter accurate and appropriate documentation of services within timeframe required.
•  Maintain confidentiality of sensitive records and treatment information, client files and protected health information in compliance with HIPAA, laws, rules and regulations, and established procedures.
•  Maintain regular and reliable physical on-site attendance. Regular attendance, dependability, and promptness are required for the scheduled work day 100% of the time, to ensure consistency and completeness of program's processes.
•  Comply with the Abuse, Neglect, and Exploitation policy and reporting requirements.
•  Adhere to the Code of Conduct and Standards of Behavior policy requirements.
•  Establish and maintain effective work relationships with individuals served and their families, supervisors, co-workers and visitors by demonstrating cooperative, courteous and respectful behavior at all times.
•  Communicate regularly with supervisor.
•  Open and process mail/email in a timely manner.
•  Answer phone, collect phone messages and respond to requests timely and accurately.
•  Maintain safe and clean working environment by complying with procedures, rules and regulations.
•  Perform all work functions and interactions using a trauma informed approach.
•  Display professionalism when representing PermiaCare and the program in the community.
•  Maintain compliance with legal requirements and company policies and procedures.
•  Maintain valid and current driver's license, auto insurance, acceptable driving record and reliable transportation at all times. Driving may be required for this position.
•  Complete all training as assigned prior to due date.
•  Other duties as assigned.
•  Plan, organize, assign, supervise, review, and evaluate the work of assigned employees.
•  Participate in the hiring process and termination process of assigned employees, including recommending selection of staff to hire.
•  Complete employee corrective actions as needed and in a timely manner.
•  Communicate regularly with assigned employees.
•  Ensure compliance for performance evaluations for assigned employees.
•  Perform approval of timesheets on time.
•  Develop, implement, and monitor new and revised operational policies and work procedures.
•  Monitor caseloads of assigned staff and assigns work accordingly.
•  Coordinate with Human Resources to respond to employee concerns or complaints.
•  Establish expectations and provide employee performance feedback on an on-going basis, including ensuring understanding of performance targets and goals.
•  Provide orientation and on-going training, mentoring, and coaching to assigned employees.
•  Maintain quality and quantity of work performed within work unit.
•  Fill in for subordinates when needed to ensure coverage.
•  Assist in resolving emergencies.
•  Identify and resolve workplace problems.
•  Ensure direct reports are aware of adhere to PermiaCare policies and procedures.
•  Ensure time is reported accurately. MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):
•  Fill in for other MH staff as needed.
•  Progress notes clearly show progress or lack of progress in accordance with current provider agreement. (Meeting Minimum Requirements of Current Internal Provider Agreement).
•  Discharges and discharge summaries are completed when needed and in accordance with regulatory guidelines.
•  Identify client needs and client risks through administration of TRR assessments and in collaboration with the CCBHC manager, the UM team, the IT team, and the UM committee.
•  Participate in community activities and/or attends community meetings as needed.
•  Participate in workgroups and committees as assigned.
•  Provide translation, if applicable.
•  Participate in team meeting or staffings. KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
•  Advanced knowledge of mental illness and treatment.
•  Knowledge of HIPAA and ability to protect confidentiality.
•  Effective multi-tasking skills.
•  Good organizational skills.
•  Welcoming, positive behavior.
•  Ability to express self clearly and effectively, orally and in writing.
•  Effective time management skills.
•  Exceptional customer service skills, including positive attitude.
•  Cultural sensitivity.
•  Dependable attendance and punctuality.
•  Knowledge of trauma informed theories, principles and practices.
•  Flexibility and adaptability to different work environments.
•  Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
•  Reading and comprehending.
•  Reasoning and analyzing.
•  Ability to coordinate with various inter-agency personnel.
•  Ability to fulfill PMAB and CPR/First Aid requirements.
•  Ability to work independently.
•  Good interpersonal skills, including ability to build rapport with individuals including co-workers.
•  Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
•  Ability to acquire and utilize new skills as the job requires.
•  Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
•  Ability to maintain highly confidential information.
•  Ability to remain calm in stressful situations click apply for full job details