Adecco is currently hiring for a full-time, direct hire opportunity working for one of our top clients in Buchanan, NY (on-site)
. They are an established construction company that has been proudly servicing their area for 45 years. They are currently looking for a Customer Service Manager to join the team. The ideal candidate would be someone with 2+ years of experience with a proactive and "can-do" attitude.
Job Location: Buchanan, NY (on-site)
Salary: $70 - $72K based on experience + quarterly bonuses of up to $10,000 based on metrics.
Job Responsibilities:
- Responsible for managing the daily operations of the Customer Service Team to ensure customer needs and inquiries are satisfied in an efficient and professional manner.
- Manage and direct a team of 2-3 Customer Service Representatives.
- Ability to train, coach, counsel, and evaluate the performance of staff.
- Ability to work a large quantity phone que-system in an organized manner.
- Responsible for analyzing volume reports, abandoned calls, and drop calls to determine patterns and work to improve.
- Comfortable analyzing and utilizing data.
- Has a "can-do" attitude and is proactive with daily tasks.
Benefits:
- Medical
- Dental
- Vision
- AD&D 1st of month
- 401K
- Paid holidays & sick time
- Vacation time
Click apply for instant consideration for this position in Buchanan, NY.
Pay Details: $70,000.00 to $72,000.00 per year
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.