CRM Analyst
Full-Time Direct Hire
About the Company and Opportunity:
- Hybrid Opportunity
- Fantastic company culture with strong leadership
- Full package benefits day one
- Great work life balance
Overview of the CRM Analyst role:
- Administration and maintenance of the CRM software, serving as a product champion.
- Acting as the primary contact point for the CRM, including user support and interaction with the CRM vendor.
- Overseeing data quality initiatives and onboarding new users to the CRM.
- Developing and maintaining CRM training materials.
- Collaborating on strategic initiatives to enhance CRM utilization and process efficiencies.
- Working on potential integrations with other systems and troubleshooting integration issues.
- Coordinating with the IT department on internal CRM issues.
- Building reports in the CRM and providing analytics on CRM usage.
- Leading CRM training for the marketing department and overseeing email marketing software.
- Responsible for email campaign analytics and proposing A/B testing when appropriate.
- Collaborating with the digital marketing team on other assigned tasks.
Preferred Qualifications for the CRM Analyst:
- Bachelor's degree with 2 to 7 years of experience in a professional services environment.
- 1 to 5 years of experience working with a CRM, preferably Microsoft Dynamics.
- Experience with email marketing campaign software
- Experience in developing and delivering CRM training.
- Strong Excel skills, including pivot tables.
- Excellent verbal and written communication skills.
- Attention to detail and organizational skills.
- Strong work ethic and commitment to customer service.