Credit Specialist

Job Description:

• This role will sit onsite through August and then transition to hybrid.

Job Summary

• The Credit and Collections Specialist provides analytical support and coordination of credit and collection activities for both RI Energy s electric and gas segments, including active and inactive residential and non-residential customers.
• Responsibilities include providing analysis and contributing to the coordination and management of active, inactive and uncollectible debt levels. Provide analytical support to the Credit and Collections department; lead, coordinate or contribute to updating and reviewing the uncollectible forecasts for RI Energy.

Job Responsibilities

• Understanding the Rhode Island Utility regulations and ensure collection practices are in compliance with RI Code.
• Benchmarking other utility and other industry practices to identify opportunities for improvements in RI s processes.
• Working closely with CCC Supervisors and Senior CSRs to support operational decisions, interpret policy, and oversee response to ad-hoc collection communication from customers.
• Developing communication and training for Call Center and Field Services employees.
• Responding to policy clarification requests from Call Center employees.
• Developing and maintaining policy and process documentation
• Maintaining visibility to field and CCC for immediate issue resolution during collections season
• Maintaining and reviewing cash controls to monitor customer payment activity.
• Monitoring payment agreements made by Call Center agents and Self-served by customer to ensure compliance with process.
• Maintaining training materials for field collection.
• Reviewing and approving training materials for Call Center employees.
• Developing joint action plans with Call Center and Field Operations and conducting follow-up actions.
• Managing yearly PUC requirements such as 4770 reporting, as well as monthly information requirements.
• Physical presence in the office/on-site to engage in face-to-face interaction and coordination of work among co-workers.

Basic Qualifications

• Bachelor s Degree or a minimum 3 years experience in a collections environment,
• Proficient in a Customer Information System.
• Proficient in MS Office applications.
• Working knowledge of RI credit and collection processes.

Preferred Qualifications

• MBA
• Excellent Oral and written communication and interpersonal skills.
• Good business judgment.
• Demonstrated experience in areas including regulatory, business operations, customer services, credit and collections