Job Title: Credit Administration Analyst
Location: Lake Buena Vista FL 32830
Duration: 6 Months Contract
Hybrid role; In-Office days Mon. & Tue.
Description/Comment:
• Provides clear, concise, and timely communication to internal and external stakeholders.
• Provides timely, efficient, and effective collection and dispute resolution efforts and customer engagement and a deep understanding of Customer-to-Cash processes and business models with a focus on strategic accounts and escalated dispute resolution.
• With Manager guidance, negotiates complex customer settlements and payment plans with the appropriate approval authority.
• Recommends accounts receivable for bad debt write-off and placement with third-party collections agencies.
• Identifies and manages collection trends that delay collection and provides guidance to avoid bad debt loss.
• Identifies and resolves procedural and operational issues that could adversely affect the collection of the accounts receivable
• Makes recommendations for process improvements focusing on the Customer-to-Cash cycle.
• Contributes to the completion of monthly and quarterly reports, reserve recommendations, and Consolidated Accounts Receivable Report
• Prepares ad-hoc reports.
• Manages the collection and dispute resolution of complex/strategic accounts receivable.
• Meets with customers to discuss their business plans, credit risk, payments, risk mitigation, and process improvements.
• Responsible for managing bankruptcies, insolvencies, and third-party collection.
• Assists the Collections Team in preparation of ad-hoc reports to support business intelligence activities.
• Assists in the development and implementation of new technologies to improve efficiency and effectiveness.
• Develop and present business cases in support of systems changes or initiatives.
• Works with business partners to implement appropriate strategies for managing the collection of the accounts receivable and resolution of disputes in support of Client businesses.
• Collaborates with client business leaders to mitigate risk to the accounts receivables and future revenue.
• Keeps abreast of industry, market, and business conditions.
• Provide overviews and alerts for high-risk delinquent customers.
• Provides C&C leadership across business partners by resolving escalated collections issues, working with strategic accounts, and performing regular account and portfolio reviews.
• Works with team to lead in execution of escalated collection and dispute resolution of technical, account, and procedural challenges.
• Collaborates and solves problems - works with others to resolve significant issues, clarify, or interpret complex information.
• Engages with internal and external personnel and leadership.
• Works with Client businesses and customers to support the free flow of profitable goods and services.
• Prepares and presents Analyst presentations.
• With Manager guidance, negotiates and advises customers and vendors with complex credit and business issues.
Basic Qualifications:
• Strong customer and business partner engagement skills
• Strong understanding of strategic account management plus escalated dispute management for most complex issues
• Trusted advisor to key C&C stakeholders including C&C management team / individual contributors, business partners, and customers.
• Strong Analyst engagement skills
• Strong verbal and written communication
• Strong interpersonal, influencing, and negotiating skills.
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business & industry trends.
• Ability to maintain an objective financial perspective and understand the broader implications to the Company and customer.
• Ability to identify root causes of issues preventing the timely collection of the accounts receivable and initiate and/or recommend solutions internally and with customers.
• Strong working knowledge of commercial collections
• Strong knowledge of process flows and understanding of systems.
• Strong working knowledge of contracts as it relates to the management of collection.
• Strong understanding of bankruptcies and other forms of business failures
• Strong working knowledge of commercial collection
• Strong understanding of the Customer-to-Cash process of key client business models
• Strong knowledge of bankruptcy and insolvencies
• Strong knowledge of forms of security instruments
• Strong understanding of how the team supports Finance, Sales, Operations, Accounting, and the customer.
• Strong working knowledge of contracts as it relates to the management of collections and dispute management.
• Strong understanding of the customer & industry and how collections contribute to the achievement of client business objectives.
• Strong leadership, influencing & Analyst engagement skills.
• Strong ability to influence business decisions and outcomes with internal and external leadership.
• Strong ability to lead Customer-to-Cash process improvement projects.
Preferred Qualifications:
• 3+ years of Commercial Collection Experience
Required Education:
• BA/BS
Preferred Education:
• Degree in Accounting, Finance or Business