Job Description: The counter sales position is designed to increase sales and customer satisfaction by efficiently and courteously assisting return customers, walk-ins, warehousing responsibilities, and telephone customers in the selection and acquisition of needed products.
Job Duties: - Service customers at the counter by taking orders and entering them into the system accurately; give priority to regular accounts.
- Use electronic and published catalogs to provide product, pricing and availability information to customers.
- Follow company pricing and credit guidelines
- Quickly solve customer problems
- Retrieve orders from warehouse quickly and accurately
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products
- Promote and sell overages, damaged and discontinued items
- Handle customer complaints and returns, while showing a positive attitude
- Keep merchandising and counter areas clean and attractive
- Keep counter area inventory stocked; remove or add inventory items to stimulate impulse sales; remove discontinued items from the sales floor
- Assist in scheduled physical inventory counts
- Drive sales activity through outbound sales calls as directed by management
- Participate in company-sponsored sales promotions
- Work with other departments to resolve customer service issues in a timely manner
- Accurately use order entry, computerized systems and other technologies as required
- Perform other job duties as required by management
- Follow company policies and procedures
- Attend product training meetings
- Pulling, filling, packing and setting up orders for delivery and pickup.
- Maintain the ability to determine the status of an order at any given time.
- Follow any special instructions pertaining to any given order at any given time.
- Receive shipments, log into inventory, maintain inventory through audits.
- Report any quality or inventory discrepancy issues to the appropriate person.
- Communicate positively with supervisors, sales staff, fellow workers and customer to coordinate deliveries/ pick-up.
- Operate a forklift safely and efficiently, maintain required certification, perform vehicle safety checks and report discrepancies to supervisor.
- Assist in keeping facility clean, neat, safe and operating efficiently.
- Attend product knowledge meetings as required by management.
- Present a neat and professional image.
- Assist in keeping facility secure.
- Maintain proficiency in computerized systems and other technologies as required.
- Follow company policies and procedures.
Job Requirements: - Valid Driver's License
- Must have prior HVAC and/or plumbing experience
Job Type: Full Time
Pay: depending on experience
PM1
PI7529abe5bcd0-0014