Date Posted: 04/18/2024
Hiring Organization: Rose International
Position Number: 462565
Job Title: Coordinator - Care Management Associate
Job Location: Phoenix, AZ, USA, 85040
Work Model: Hybrid
Shift: Monday - Friday 800am to 500pm
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate ($): 17.00
Max Hourly Rate ($): 18.00
Must Have Skills/Attributes: CMS, Customer Support, Medicaid Systems, Medicare
Job Description
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Onsite training and remote after training - MUST be onsite day one for orientation and equipment pickup.
This is a remote role but MUST come onsite from time to time for mandatory meetings (monthly/quarterly).
Candidate MUST reside in Maricopa County.
• 1-2 years customer experience or call center
• Safety Sensitive
• This position will be dealing with very sensitive and confidential information. - this person MUST have a private place to work in their home since they are dealing with confidential information
• Proficient in keyboarding, typing 45 wpm with min score of 6500 alphanumeric skill set - Must include screen shot of typing test on resume
• Must include city and zip on resume
• Must include screen shot of typing test on resume.
• Proficient in keyboarding, typing 45 wpm with min score of 6500 alphanumeric skill set - Must include screen shot of typing test on resume
• The initial EPSDT appointments for a new CHP member in the first 30 days.
• The initial 30 days are devoted to a be able to with a care giver, explaining the importance of an EPSDT appointment, assisting with helping that care giver find a provider and following up to ensure and track the appointment occurred.
• There are three EPSDT appointments that need to occur, Medical, Dental and Behavioral Health.
Experience:
• Experience working in a Managed Care
• Effective communication, telephonic and organization skills.
• Familiarity with basic medical terminology and concepts used in care management.
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
• Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word.
Position Summary:
• The coordinator III will work directly with other coordinators to ensure quality of work delivered, performance/productivity benchmarks are met, and all compliance related issues are properly addressed, trained and coached on a consistent basis.
• The Enrollment Coordinators play a critical role in working with our new member clients to determine eligibility and perform various enrollment activities.
• Enrollment Coordinators interface with both individual plan members and employer group and requires a strong focus around accurate and timely customer support to ensure client enrollment and retention.
• The Enrollment Coordinator III reports directly to the Enrollment Supervisor, also functioning as SME (Subject Matter Expert) in the functions, processes, and eligibility procedures as they relate to Medicare Part D enrollment and CMS (Center for Medicare/Medicaid Services) Standards.
Education:
• High school diploma or 2+ years of relevant work experience.
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.