Contract Processing Administrator General Description: To perform Sales and Finance contract processing, general accounting and administrative duties, and support to Managers, as necessary. This role is a critical component of the administrative/accounting/finance and sales teams. As such, your job responsibilities and hours may occasionally be altered to help others complete their duties. The company s current information management system is a large part of the job so computer training will be necessary in order to efficiently perform your duties. From time-to-time, this position may require travel to other offices inside the Chicagoland area. This is a full-time position with normal hours of operations between 8:30 am 5:00 pm
Reports to: Compliance / Contract Processing, Supervisor Do you have a passion for serving customers, learning, and working in a growing, entrepreneurial company? We are looking for a highly organized, detail-oriented professional to join our team. Feldco is a rapidly-growing company seeking to enhance its consumer finance team.
Feldco is honored to have been named a top workplace in 2023 by the Chicago Tribune making us a 10 time award winner. Check out the article by searching Feldco Top Workplace 2023 on Google. Key Responsibilities: Contract Management: - Auditing of cash & financed contracts within the company system for completion and accuracy
- Daily processing of addendums
- Daily processing of Right -to-Cancel forms & Cancellations.
- Assist with finance tasks, as needed
- Process and maintain unapproved contract; drive them toward an approved status.
- Identify and resolve discrepancies and errors.
- Collect and process payments outside of the point of sale
Administrative: - Assist in resolving jobs on Hold to move them to completion status.
- Assist in resolving jobs in Not Approved status to move them to completion status.
- Assist in Daily admin functions during PTO or leave.
- Assist in follow-up scenarios.
- Assist in securing stipulations and necessary documentation for financed contracts
- Proficiency to communicate using all tools available in our system including email, text, phone CRM & in person
Position Requirements: - Highly organized & detail-oriented
- Passion for working with others.
- Command a professional approach when interacting with customers and employees
- Develop camaraderie, rapport and relationships within the organization.
- Excellent oral & written communication skills
- Exceptional attention to quality & service excellence
- Solid understanding of Microsoft Office suite of products, specifically, Word, and Excel.
- Highest standards of ethics & handling matters of a confidential nature.
- Strong problem-solving abilities
- Ability to work in a fast-paced, dynamic team environment
- High School diploma required, Associates degree or higher a plus
- Produce high-quality outputs, including email & mail correspondence, reports, and memorandums.
- Proven ability to multi-task & work in a fast-paced environment.
What Can Feldco Offer You? Leadership We are the largest replacement window, door and siding company in the Midwest, and we take great pride in our leadership and transformation of the market
Growth We have more than quadrupled our business over the past few years and are presently continuing to expand into new markets
Advancement We have recently promoted many internal staff members to management positions, and offer external training and tuition reimbursement for personal development
Security We operate profitability and are enhancing the benefits and care of our employees
Professionalism We are investing heavily in quality improvements and establishing industry-best operations
Teamwork We are focused on assisting each other and working together to take care of our customers