Construction Technician

Position Title: Construction Technician Union: CWA 7670 Last day for internals is 5.8.24 $15.31 to $38.73 Hourly DOE Comprehensive health benefits include: medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs. Company Background Everyone deserves the best internet possible, and that's the refreshingly great experience we're creating at Ziply Fiber. We're bringing fiber to more than one million homes and businesses across the broader Northwest. By pairing brilliantly fast internet with customer choice and control, we're making it simple and easy for you to connect to the things that matter most to you. Ziply Fiber is based in Kirkland, Washington, providing communities across Washington, Oregon, Idaho, and Montana with fiber internet in addition to streaming TV, privacy products, and phone service as well. Job Summary The Construction Technician is responsible for initiating and building customer relationships, while providing technical solutions through our products and services. As brand ambassadors of Ziply Fiber within our communities, this position will bring excellent customer service and technical expertise to resolve telecommunication issues. Essential Duties and Responsibilities: The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Utilize test equipment to install products and isolate trouble effectively. Support, install, and repair company products by providing Ziply Fiber services. Install and maintain inside wiring for residential/business broadband (HSI/Video) service. Install Central Office and B-box junctions as required for broadband continuity, digital subscriber carriers and associated broadband equipment, such as DSLAMS (Digital subscriber line access multiplexer), Residential Gateways and HSI (High-Speed Interface) business class routers. Install wireless home networking equipment; will include FTTH (Fiber to the House). Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment. Effectively use preventive maintenance program by rebuilding aerial/buried/underground cables. Effectively use Ziply Fiber's internal programs and dispatch programs to complete assignments. Navigate web, set up Business/Residential computer(s) and demonstrate applications to customers. Read and interpret Outside Plant drawings. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The individual in this position must possess the following qualifications: High school diploma or equivalent. Experience with Fiber Optic construction and maintenance, transmission/noise isolation, sealed plant repair and/or operation of all types of heavy equipment. Five (5) years of experience in telecommunications installation and maintenance is preferred. Additional equipment certification/licensing/experience is preferred (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.) Demonstrated knowledge of all types of splicing activity, cable, and safety test equipment and/or use of all types of cable construction equipment Basic AC/DC Theory Good safety record Knowledge in First Aid & CPR Must possess and maintain a valid state approved driver's license for required vehicle(s) and satisfactory driving record. This position may require the possession of a valid CDL driver's license. Knowledge, Skills and Abilities: Ability to climb, work aloft, and in close spaces. Ability to remain calm in high stress situations and demonstrate good judgment. Ability to maintain strong communication with customers and different personalities. Active listening, decision-making, and problem-solving skills. Ability to communicate effectively verbally and through written communication. Ability to Interpret a multitude of written, oral, and diagnostic forms instructions over a short period of time and be capable of executing those instructions with accuracy. Ability to read and understand road maps, discern street signs, and address numbers. Ability to understand and interpret outside plant prints/designs and symbols. Ability to use and proficiency of all equipment related to cable/fiber splicing. Ability to operate equipment to perform the essential functions of the job (i.e. Various splicing tools, test equipment, telephone, computer/laptop, company vehicle, backhoe, cable plow, megger, ohmmeter, pusher, 3M modular splicing unit, locator, DAVAR test equipment, line truck, semi-truck, trailers, CSU and/or aerial devices, various hand/power, splicing and testing tools, shovel and rake, transmission, noise and isolation equipment, attenuation test sets, OTDR, fusion splicing and mechanical fiber splicing tools). Simple and complex mathematics skills. Ability to be unaffected by flashing lights and strobes. Ability to maintain a professional manner and appearance at all times. Ability to drive on behalf of the company in a safe and responsible manner. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Construction Technician work involves driving a motor vehicle approximately 10% of the time and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining the physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (e.g., bend, twist, reach, grasp, push, pull) and/or handle, lift, and carry objects over 50 lbs. frequently. Work Environment and Additional Information The Construction Technician will frequently work in extreme temperatures and heights over 15 feet. They will occasionally work in confined spaces (i.e., attics, crawl spaces, manholes, trenches), and moderate to high noise levels. Except where appropriate and conducive to accomplishing the goals and objectives of a particular task (such as in an emergency) the Construction Technician will work in a well-lighted area that is ventilated and is as physically and psychologically innocuous as possible under the conditions which exist at a particular time. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace. The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. Ziply Fiber reserves the right to modify job descriptions, policies, or any other procedural documents at any time, for any reason without prior notice.