Construction Claims Leader

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND. We believe that every candidate brings something special to the table, including you. So, even if you feel that you're close but not an exact match, we encourage you to apply. Introduction At Gallagher Bassett, we are committed to being the best in the business. That's why we are looking for an experienced Construction Claims Leader to lead our casualty construction claim professionals. Guiding the development and implementation of construction service and claim outcome strategies with data-driven insights, best practices, training framework, and talent management strategies. The right candidate will also have a strong understanding of the construction process, from pre-construction through project close-out, enabling participation in presentations and quoting of prospect programs, defining and operationalizing service strategies, and quarterbacking post binding activities. The successful leader for our role will embody our company's values, leading from the front while galvanizing a team to action. A cross-team collaborator informing quality, outcome and excellence with our product offering and service to our customers. Key Attributes for the Successful Candidate Advanced understanding of insurance claims and related operations, and a deep understanding and network in the Construction industry Ability to interpret and articulate claims data insight and drive action Proven ability to operate in an entrepreneurial, rapid-growth environment Experience building and managing a 50+ person team, including experience managing second-line The ability to attract talent at all stages of their careers, from a deep network within the Insurance community A mindset that is both operationally driven and adaptable; proven experience implementing processes, setting KPIs, monitoring results, and the ability to pivot when required. A combination of large and small company experience is ideal Track record of developing next-generation leaders on your team as evidenced by their career successes. Ability to driving superior claim outcomes. How you'll make an impact Duties & Responsibilities Operational Strategy Establish a vision and plan for bringing our Construction claims capabilities under a "practice" (structurally in Liability, virtually in Workers Compensation) Leading the development and enhancement of our Construction operating model: Best Practices Claim handling standards Training and continuing education (new hire, continuous learning and practice roundtables) Quality approach (i.e., audit criteria and implementation) Oversight/escalation approach (i.e., what claims rise to his/her desk for review?) Processes where distinct in Construction (i.e., coding, coverage review, tendering, etc.) Operating and claim outcome KPI formalization Profiling, evaluation and selection of talent Operational Execution Build and execute training plan for Workers' Comp and General Liability service teams handling construction clientele. Oversee processes and vendor services that drive efficiency for the claims Develop and implement change management practices and procedures that enhance the construction claims organization. Build key functions from the ground level while supporting the scaling and standardizing of other areas of business (including shared services operation) Leadership Partner with our Construction Vertical leader to bring our capabilities to market RFP responses Participation in industry conferences/publications Participation in key sales presentation Building and scaling Claims Operations function for GB Construction Vertical Practice. Enterprise-level strategic decision-making on issues that impact the GB Claims team Effectively control and direct the activities of the complex Claims Operations team bringing significant impact on the company Lead the recruitment, interviewing, hiring and training of supervisory and management staff within Claims Operations About you Required Education and Experience: Bachelor's degree in Business Administration, Sales, Marketing, or related field required; 10+ years of experience in construction claim operations. with progressively increasing responsibility, or similar experience from related field (Carrier and/or Brokerage) Proficient with Microsoft Office Suite or related Proven track record of team performance management and employee relations items in accordance with company policy Desired Education and Experience: Professional designations for claims or legal professionals Sales experience in the Construction industry is a plus Additional information Click Here to review our U.S. Eligibility Requirements We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.