Computer Support Specialist

Overview JOB TITLE: Computer Support Specialist (Tier II Desktop Support) - Top Secret Required GOVERNMENT AGENCY : DOJ NSD - National Security Division POSITION INFORMATION : Full-Time Position; Government contractor supporting DOJ NSD LOCATION: Washington, DC (onsite) POSITION TIMING: Position requires candidate to obtain SCI prior to starting; can take 2-4+ weeks to process BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursement ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC's mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment. The mission of the National Security Division (NSD) is to carry out the Department's highest priority: to combat terrorism and other threats to national security. The Infrastructure Support and Software Development Services division provides all IT services necessary to support the NSD's Infrastructure & Operations as well as Software Development, Engineering, and Service Desk. Responsibilities Provide basic troubleshooting on computer hardware and software (includes end- point patching and networking issues). Perform basic repairs of desktop PCs and printers. Provide basic user assistance with the use of desktop applications and approved software. Provide basic instructions for new users and refresher instructions for existing users in the use of computer systems. Assist the Service Desk support by providing Tier I and Tier II support. Set up and configure desktop systems, monitors, KVM switches, keyboards, mice, and printers. Image new desktops with the latest approved baseline and reimage existing desktops. Qualifications 7+ years of Help Desk/Desktop Support experience Bachelor's Degree preferred; can be substituted with an additional 2+ years related experience. Infrastructure or Networking Certifications, plus Active Top Secret, required. WORK ENVIRONMENT AND PHYSICAL DEMANDS: Candidate must be able to function in general office environment. ITC Federal is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.