Computer Support Specialist

Job Title: Computer Support Specialist

Employment Type: Contract

Work Hours: 40 hrs./week

Work site: 100% Onsite

Location: 875 Central Avenue, Albany, NY 12206

Duties include but are not limited to the following:

Adhere to program guidelines and perform functions such as answering incoming phone calls from multiple internal and external stakeholders, processing incoming faxes, and responding to stakeholder emails.

Perform data entry into various databases and provide analysis of entered data.

Perform special assignments and other administrative functions in support of the Bureau.

Utilize multiple data sources and assist with the use of variance analysis to validate data used for Criminal History Record systems.

Maintain and improve CHRC databases used for ad hoc requests and daily activities.

Provide training and support for DOH staff, as well as support to providers and consumers.

Minimum Qualifications:

Well-organized and detail-oriented

Excellent verbal and written communication skills, including the ability to explain complicated technical ideas or tasks to individuals without an IT background

Ability to work alone and as part of a team

Excellent working knowledge of Microsoft Office, specifically Outlook, Access, Word, Excel, and SharePoint

Preferred Qualifications:

Bachelor's degree and experience working in a fast-paced setting

Ability to multi-task and work in complex databases

Experience effectively communicating with consumers, providers, and staff

Experience creating and maintaining a data dictionary and mapping of existing databases

Miscellaneous Information:

Work hours: Monday to Friday, 8:00 AM to 5:00 PM (typically 8:45 AM to 4:45 PM).

Free parking is available at the job location,

Job location is accessible by bus (Central Avenue in Albany near the intersection with Everett Rd).

The interview process will take place in person.

Training will be provided for the position.