Computer Helpdesk Technician

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Hajoca has over 400 locations nationwide, called Profit Centers; and at the foundation of our family of businesses is a National Support Center (NSC) where Centers of Excellence are dedicated to enabling the success of our Profit Centers.

The Computer Help Desk team in our National Support Center (NSC) is looking for a Computer Helpdesk Technician at their Lafayette Hill, PA office.

About the Role:
The Help Desk Technician is the first point of contact for Hajoca Profit Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products.

You will:

• Provide technical assistance and support for incoming support requests and phone calls related to computer systems, software, and hardware.

• Document all phone calls in the ServiceNow platform.

• Walk customer through problem-solving process with remote assistance tools.

• Install, modify, and repair software.

• Learn basic Eclipse support functions (training will be provided)

• Follow up with customers to ensure issues have been resolved.

• Utilize excellent customer service skills and exceed customer expectations.

• Recommend procedure improvements.

• Work with the Infrastructure team, as necessary, to get resolution for customers.

• Attend trainings as needed.

• Provide deskside support for internal teams.

About You:

• College degree preferred.

• 2 or more years of computer help desk support experience.

• CompTIA A+ preferred, Net+ preferred.

• Strong working knowledge of Windows 10

• Familiar with client PC connectivity; including Ethernet, Wi-Fi, TCP/IP, and VPN

• Understand basic Active Directory concepts (security groups, Group Policy, etc.)

• Strong knowledge of MS Office productivity suite (2016, 2019), experience supporting Office 365.

• Knowledge of help desk software, hardware, and remote control assistance.

• Experience working with an Incident Management tracking tool.

Our ideal candidate will also:

• Demonstrate and have a track record of excellent customer service.

• Be able to effectively research a problem and come up with a resolution.

• Possess excellent communication and documentation skills, easily translating technical knowledge into actionable direction for customers.

• Be willing to work in Lafayette Hill, PA up to four days a week.

• Possess a valid driver's license and a driving record that meets the criteria for being an Authorized Driver in accordance with Company policy.

The benefits of working with us:
Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage

• Accident and Hospital Indemnity coverage

• Life insurance and Long Term Disability

• Pre-tax accounts for healthcare and dependent care

• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)
Full-time and part-time benefits:

• 401(k)

• Retirement cash account with company contributions

• Targeted training programs focused on your personal and professional growth

EEOC Statement
Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement
We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.