Are you ready for a challenge? PRG Technical, a leading staffing agency, is currently seeking a skilled Complaint Management Engineer to join a dynamic team in managing and coordinating investigations, documentation, communications, and issue resolution related to customer complaints. This exciting role involves working with cutting-edge products, services, and shipments in the power utility industry.
Key Responsibilities:
- Investigate and report on technical, logistical, and service-related issues stemming from customer complaints.
- Employ engineering principles and 8D methodologies to analyze and resolve complaints.
- Utilize tools such as SAP (MRP system) and MS Office applications to streamline the complaint process.
- Actively participate in continuous improvement activities and internal/external audits.
- Organize and lead internal meetings to discuss and resolve complaint-related issues.
- Maintain established KPIs related to the complaint process, aligning with the "Yes We Care" (YWC) initiative.
Qualifications/Experience:
- Solid experience in mechanical, electrical, and chemical considerations related to power utility products.
- Proficiency in MRP systems, with SAP experience being highly preferred.
- Technical writing expertise with the ability to create and comprehend technical reports.
- Bachelor s degree in engineering or a related field (or equivalent experience).
- 5-10 years of experience in engineering, manufacturing, quality, and 8D methodologies.
Competencies:
- Self-motivated with a strong commitment to daily and continuous improvement efforts.
- Excellent communication skills for effective verbal, written, and computer-based communication.
- Innovative mindset with the ability to generate ideas for problem-solving and data management.
- Continuous learner, staying engaged in continual learning related to products and services.
- Analytical skills to collect, prioritize, report, and utilize data for investigations and reports.
- Disciplined work ethic with the ability to work effectively independently.
- Proficient in MS Office tools, including Excel, Outlook, and MS Teams.
- Experience with SAP MRP system, navigating data searches, and data entry in various T-codes.
- Strong organizational skills for managing priorities, data, time, and communications.
Position Details:
- Position Type: Regular full-time
- Hours: Minimum of 40 hours per week
- Travel: Minimal travel within the US and possibly overseas (Germany)
Join us in this exciting opportunity where you can contribute to meaningful work in a collaborative environment. Apply now and be part of our innovative team.